Purpose Statement
The purpose of this Terms and Conditions document is to establish the rules and guidelines for the use of Kaira Jewellery’s website and services. It aims to protect both the company and our valued customers, ensuring a mutual understanding of our commitments and duties. Kaira Jewellery is dedicated to creating collections that reflect the beauty and strength of women around the world, with each piece meticulously designed and handcrafted, combining traditional craftsmanship with contemporary designs.
2. Scope
This policy applies to all users of the Kaira Jewellery website (www.kairajewellery.com), customers who purchase our products, and any individuals or entities that engage with our brand in any capacity. By accessing our website or purchasing our products, you affirm that you have read, understood, and agreed to these terms and conditions.
3. Policy Guidelines and Requirements
3.1 Product Information
- Kaira Jewellery strives to provide accurate descriptions and imagery of our products. However, variations may occur due to the handmade nature of our collections.
- All products are subject to availability, and we reserve the right to limit quantities.
3.2 Ordering Process
- Customers may place orders through our website by following the prompts and providing necessary information.
- All orders are subject to confirmation and acceptance by Kaira Jewellery.
3.3 Payment Terms
- Full payment is required at the time of purchase.
- We accept various payment methods, which will be clearly outlined during the checkout process.
3.4 Shipping and Delivery
- Shipping costs and delivery times will be communicated at the time of checkout.
- Kaira Jewellery is not responsible for delays caused by external factors once the order has been dispatched.
3.5 Returns and Exchanges
- Our customers may request returns or exchanges within 14 days of receiving their products, provided the items are unused and in original packaging.
- Custom or personalized pieces may be exempt from return.
3.6 Customer Support
- For any inquiries or issues, customers can reach us at [email protected]. Our support team will respond within 48 hours.
4. Definitions
- Customer: Any individual or entity that purchases or intends to purchase products from Kaira Jewellery.
- Products: Any items available for purchase through the Kaira Jewellery website.
- Website: The official online platform of Kaira Jewellery, located at www.kairajewellery.com.
5. Procedures and Processes
5.1 How to Place an Order
- Navigate to our website and browse our collections.
- Add desired items to your cart.
- Proceed to checkout and enter your shipping and payment details.
- Submit your order.
5.2 How to Request a Return
- Email our customer support at [email protected] with your order details.
- Follow the return instructions provided by our customer support team.
6. Compliance Requirements and Consequences of Non-Compliance
All customers must comply with these terms and conditions. Failure to adhere to these guidelines may result in the termination of service, cancellation of orders, or legal action. Kaira Jewellery reserves the right to modify or update these terms at any time.
7. Disclaimers and Legal Considerations
- Kaira Jewellery makes no warranties regarding the accuracy, reliability, or completeness of the information provided on our website.
- By purchasing our products, you agree to hold Kaira Jewellery harmless from any claims, damages, or liabilities that may arise from the use or inability to use our products or services.
8. Company Culture
At Kaira Jewellery, we cherish the values of strength, beauty, and creativity. Our commitment to crafting exquisite pieces reflects our dedication to empowering women worldwide. We believe in transparency, quality, and customer satisfaction, and these principles underpin every aspect of our operations.
9. Approval and Effective Dates
This Terms and Conditions document is approved as of October 1, 2023. It will remain in effect until revised. Any revisions will be communicated through our website and will take effect immediately upon publication.
For any questions regarding these terms, please contact us at [email protected]. Thank you for choosing Kaira Jewellery. We look forward to serving you!