Purpose Statement
The purpose of this Shipping Policy is to provide clear and comprehensive guidelines regarding the shipping and delivery processes of Kaira Jewellery’s products. This policy aims to ensure customer satisfaction by setting transparent expectations for delivery times, shipping methods, and related procedures.
Scope
This policy applies to all products sold by Kaira Jewellery in the international market. It covers standard shipping procedures, delivery timelines, and customization requirements for our jewelry items. This policy is applicable to all customers purchasing from Kaira Jewellery, regardless of location.
Policy Guidelines and Requirements
1. Shipping Timeframes
- Standard Delivery: Most products available for sale will be shipped within 10 to 15 days from the date of order confirmation.
- Customized Jewelry: For items that are made upon order, known as customized jewelry, delivery will take up to 25 days. This longer timeframe accommodates the intricacies involved in the customization process.
2. Shipping Methods
Kaira Jewellery utilizes reputable international shipping carriers to ensure secure and timely delivery of our products. The specific carrier and method will depend on the customer’s location and the nature of the order.
3. Shipping Costs
Shipping costs will vary based on the destination, shipping method selected, and the total weight of the order. Customers will be informed of shipping costs at the time of checkout.
4. Order Tracking
Customers will receive a tracking number via email once their order has been dispatched. This allows customers to monitor the status of their shipments in real-time.
Definitions
- Customized Jewelry: Jewelry that is specifically made to meet the individual preferences, specifications, or requests of the customer.
- Shipping Carrier: A third-party company that facilitates the transport of goods from Kaira Jewellery to the customer.
Procedures and Processes
Order Confirmation
- Upon placing an order, customers will receive an order confirmation email detailing the items purchased, shipping costs, and expected delivery timeframe.
- For customized jewelry, customers will also receive a confirmation regarding their specific customization requirements before production begins.
Order Fulfillment
- Orders will be processed within 1-2 business days after confirmation.
- Customized jewelry will enter production immediately after customer approval of the customization details.
Shipping Notification
Once an order is dispatched, customers will receive a shipping notification email containing the tracking information.
Compliance Requirements
Kaira Jewellery commits to adhering to international shipping regulations and ensuring that our products comply with the destination country’s import regulations. Failure to comply with these regulations may result in delayed shipments or additional customs fees, which the customer will be responsible for.
Consequences of Non-Compliance
Failure to adhere to this Shipping Policy may result in order cancellations, delayed deliveries, and other consequences as deemed appropriate by Kaira Jewellery.
Disclaimers and Legal Considerations
- While Kaira Jewellery strives to meet the stated shipping timelines, unforeseen circumstances, such as customs delays or natural disasters, may impact delivery dates. Kaira Jewellery is not liable for any delays caused by such events.
- This Shipping Policy is subject to change without prior notice. Customers are encouraged to review the policy regularly for any updates.
Company Culture
At Kaira Jewellery, we pride ourselves on providing high-quality products and exceptional customer service. Your satisfaction is our top priority. We appreciate your understanding and cooperation regarding our shipping processes.
For any questions regarding our Shipping Policy, please contact our customer service team at [email protected].