Return and Refund Policy

Purpose Statement

At Kaira Jewellery, we are committed to providing our customers with high-quality, custom-designed jewelry. This Return and Refund Policy outlines the terms and conditions under which returns and refunds may be initiated, particularly in the case of damaged products. Our goal is to ensure customer satisfaction while maintaining the integrity of our products and services.

Scope

This policy applies to all customers of Kaira Jewellery who purchase products directly through our official website or authorized sales channels. It encompasses all transactions where customers receive products delivered to their designated address, regardless of the payment method.

Policy Guidelines and Requirements

1. Refunds

  • General Policy: Kaira Jewellery does not provide refunds after delivery, except in cases where the product is damaged upon arrival.
  • Damaged Products: In the event that your product is damaged, please follow the procedure outlined below to initiate a return process.

2. Return Procedures for Damaged Products

To facilitate returns for damaged products, customers must adhere to the following procedures:

  • Documentation Requirement: Customers are required to provide a video of the unboxing process or clear photographs of the damaged product.
  • Submission of Evidence: The video or photos must be submitted to our customer service team at [email protected] within 48 hours of receiving the product.
  • Review Process: Upon receipt of the video or photos, our team will review the footage/photos within 24 hours. We may conduct a video call to discuss the damage further.
  • Return Status Update: After the review, customers will be updated on the return status and any next steps necessary.

3. Packaging and Shipping

  • Kaira Jewellery takes great care in securely packaging products to minimize the risk of damage during shipment.
  • Due to the custom-designed nature of our jewelry and international shipping processes, returns for reasons other than damage are not permitted.

Definitions

  • Product: Any item sold by Kaira Jewellery, including but not limited to rings, necklaces, bracelets, and earrings.
  • Damaged Product: A product that has visible defects or damages that occurred during the shipping process.

Compliance Requirements

All customers must comply with the procedures outlined in this policy to ensure a smooth return process. Failure to follow the procedures, including timely submission of documentation, may result in denial of return requests.

Disclaimers and Legal Considerations

  • Kaira Jewellery reserves the right to amend this policy at any time. Any changes will be made available on our website.
  • This policy is governed by the laws of the jurisdiction in which Kaira Jewellery operates. Any disputes arising from this policy or related transactions will be handled in accordance with said laws.

Company Information

Thank you for choosing Kaira Jewellery. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding this policy, please feel free to reach out to our customer service team.

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